Primary Author: Yash Bhardwaj, PharmD Intern – Kalaza Care | Email:bhardwajyash2608@gmail.comAdvisor: Dr. Pravinkumar R. Patil, BS, MA, MS, MBA, PharmD – Clinical Pharmacist & Founder, Kalaza Care Assisted Living & Medical Recovery Homes, Pune | Email: pravin.patil@kalazacare.com
About Kalaza Care – Redefining Geriatric Recovery in Pune
Kalaza Care stands out as a luxury senior citizens home and specialized health
rehabilitation Centre located in Pune. Our services are tailored for senior citizens, with a
focus on after hospital care, elderly care, palliative care, physiotherapy, dementia support,
and old age care. From 24×7 skilled caregiving to comprehensive senior citizens care,
Kalaza Care bridges the critical transition between hospital discharge and full recovery at
home.
What makes us unique is our family-first philosophy. We ensure seamless handovers from
hospitals to our assisted living Pune facility. Our clinical team manages everything—from
acquiring accurate medical records, verifying prescriptions, accompanying patients during
transitions, to updating distant family members. This meticulous approach also highlighted a pressing need: replacing outdated paper-based systems with a digital-first solution. To ensure seamless, accurate, and safe care, we embarked on a mission to design and implement a patient-centric Electronic Medical Record (EMR) system.
The EMR Landscape in India’s Elderly Care Sector
As of 2025, EMR adoption in India has reached roughly 35%, mostly within urban
multispecialty hospitals. However, nursing homes, retirement homes, and geriatric care
facilities often lag due to resource constraints, infrastructure gaps, and low digital
awareness (Straits Research, 2022). Most providers still view EMRs as clerical tools rather
than instruments for clinical safety.
Kalaza Care’s EMR Vision: Safer, Smarter Elderly Care
Our EMR initiative at Kalaza Care is driven by eight clinical and operational objectives that
prioritize patient well-being in senior citizens homes in Pune:
- Streamlining Medication Management
Our EMR simplifies medication workflows by:
– Automating reconciliation during admission/discharge.Alerting caregivers to potential medication errors. Keeping real-time medication logs to assist procurement and timely administration. - Reducing documentation burden so caregivers can focus more on hands-on senior citizens care.
- Real-Time Clinical Decision Support (CDS)
Our EMR is equipped with tools to:
Detect drug interactions and allergies.
Display lab results during medication rounds.
Guide evidence-based decisions, preventing adverse drug events—essential for
elderly care patients with complex medication regimens. - Strengthening Team Communication
Kalaza Care’s EMR fosters collaboration by:
Enabling instant messaging between caregivers, nurses, pharmacists, and visiting
doctors.
Ensuring smooth shift handovers and care transitions.
Keeping everyone—from care assistants to clinical pharmacists—in sync. - Logging Indications and Monitoring Adherence
In our nursing home setting, the EMR:
Records the medical purpose behind each drug.
Allows caregivers to track missed or administered doses.
Create transparent feedback loops for physicians and pharmacists during follow-
ups. - Prioritizing Patient Safety
Patient safety is embedded in every EMR feature:
Use of generic drug names avoids confusion. Unsafe abbreviations are flagged.
A pharmacy database checks for duplications, interactions, or
contraindications—vital in old age care settings. - Pharmacists as EMR Co-Designers
Kalaza Care empowers clinical pharmacist interns and life sciences graduates to co-
develop EMR modules by:
Creating custom clinical templates and logs. Enhancing system usability through real-world caregiving insights.
Conducting medication safety training sessions using the “Five Rights” model.
Leadership by Dr. Pravinkumar Patil, a seasoned clinical pharmacist, with over two
decades of rich experiences in the America and India ensures a learning environment
where pharmacists and caregivers alike evolve into tech-enabled, clinically agile
professionals. - Using Data to Drive Quality
Our EMR enables:
Dashboards to analyze medication trends, intervention success, and adverse event
reports.
Monthly internal audits identify care gaps. Real-time improvement loops that elevate senior citizens care quality standards.
Challenges in EMR Adoption: Learning from the Ground Up
Despite our vision, Kalaza Care faced hurdles like many retirement homes and health
rehabilitation centres:
- Manual Prescription Reconciliation Patients often bring handwritten scripts. Without
a national data-sharing standard, cross-checking is manual and time-consuming. - Workflow Misalignment- Initial EMR drafts didn’t accommodate pharmacist inputs.
Redesigning interfaces ensured inclusivity for every caregiver role. - Technical Constraints – As a single-site assisted living Pune facility, we faced
system lags and training needs. Phased rollouts and user feedback helped bridge
this gap. - Change Resistance – Digital transitions were hard for caregivers to use to paper.
Hands-on mentorship and gradual adoption helped build confidence. - Limited IT Resources- Without a full-fledged tech team, development was driven by
pharmacists and internal models that worked thanks to tight collaboration and real-
world input.
Why Kalaza Care’s EMR Model Matters
Our EMR is not just a tool; it is a care enabler for senior citizens, combining safety,
transparency, and human-centered design. It ensures: Clinically relevant, user-friendly interfaces for bedside decisions.
Secure, accessible data flows across all care roles.
Stronger discharge-to-recovery transitions in nursing homes.
Data-driven improvements and accountability.
Crucially, it demonstrates new career paths for life sciences professionals and clinical
pharmacists in evolving sectors like assisted living, after hospital care, home health care
old age homes, retirement homes and senior citizens homes.
Conclusion: Reimagining Elderly Care Through Technology
At Kalaza Care, implementing an EMR is more than a digital upgrade—it is a fundamental
shift in how senior citizens homes in Pune operate. By integrating real-time data,
collaborative tools, and pharmacist-led innovations, we’re making elderly care safer,
smarter, and more personalized.
This journey also serves as a blueprint for other assisted living Pune providers looking to
elevate care. As India’s population ages, luxury senior citizens homes, retirement homes,
and health rehabilitation centres must rise to meet the need for structured, coordinated,
and technologically empowered caregiving.
Kalaza Care is proud to lead that transformation—where compassion meets clinical
excellence, and data powers better outcomes for every senior in our care.